Frequently Asked Questions

Frequently Asked Questions

Have a question? We’ve got answers. If you don’t find what you’re looking for, reach out to us at dawn@ahorizondawn.com or call 443-393-6329.

Orders & Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as Shop Pay, Apple Pay, and Google Pay at checkout.

Can I modify or cancel my order after placing it?

We process orders quickly, so please contact us as soon as possible at dawn@ahorizondawn.com if you need to make changes. We’ll do our best to accommodate your request before the order ships.

Will I receive an order confirmation?

Yes — you’ll receive an email confirmation immediately after placing your order, followed by a shipping notification with tracking information once your order is on its way.

Shipping

Where do you ship?

We ship primarily within the United States. Some products may be available for international shipping — please contact us for details.

How long does shipping take?

Orders are processed within 3–5 business days. Delivery typically takes 5–25 business days depending on your location and the shipping method selected. Some handcrafted or made-to-order items (such as Bestia products) may require additional production time of up to 1 week.

How do I track my order?

Once your order ships, you’ll receive a tracking number via email. You can use this to track your package directly with the carrier.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused, in original condition, and in their original packaging. Please visit our Refund Policy page for full details.

How do I start a return?

Email us at dawn@ahorizondawn.com with your order number and reason for return. We’ll guide you through the process.

When will I receive my refund?

Once we receive and inspect your return, refunds are typically processed within 5–7 business days back to your original payment method.

Products

Are your leather products genuine leather?

Yes — our Bestia collection features genuine European leather, handcrafted by artisan manufacturers. Product descriptions specify the materials used for each item.

How do I choose the right size collar or harness?

Each product listing includes a detailed size guide with neck and chest measurements. We recommend measuring your dog before purchasing. If you’re unsure, contact us and we’ll help you find the right fit.

How do I care for leather products?

We recommend wiping leather products with a dry or slightly damp cloth after use. Apply a leather conditioner periodically to maintain suppleness. Avoid prolonged exposure to water or direct sunlight.

Are your products safe for pets?

Yes — all products we carry are selected with pet safety in mind. Our suppliers meet quality and safety standards appropriate for pet use. If you have specific concerns about a product, please contact us.

About A Horizon Dawn

Where is A Horizon Dawn based?

We are based in the United States. Our store ships from US-based locations and we partner with trusted US and international suppliers to bring you premium pet accessories.

How can I contact you?

We’re here to help! Reach us at: